AI & Automation Solutions
Integrating Large Language Models, custom AI agents, and workflow automations to reduce manual tasks.
Automate repetitive tasks with tailored AI solutions. We design custom AI agents, connect Large Language Models (LLMs) to company databases, and integrate make/Zapier automations to reduce human error.
MSA
AI & Automation Solutions
Service Overview
Automate repetitive tasks with tailored AI solutions. We design custom AI agents, connect Large Language Models (LLMs) to company databases, and integrate make/Zapier automations to reduce human error.
Challenges We Solve
- •Overloaded support teams spending hours answering repetitive questions
- •Manual data entry errors between siloed CRM systems
- •Unused corporate data stored in unsearchable PDFs and spreadsheets
Business Value Delivered
We automate manual tasks. By connecting AI models to your databases (RAG) and configuring automated actions, we resolve customer queries in real-time and streamline admin workflows.
Features & Technical Strengths
Custom LLM Agents
AI models trained on company records (RAG) to automate customer support.
Workflow Orchestration
Zapier, Make, and custom Node.js automation scripts to sync data across platforms.
Vector Database Setup
Pinecone or pgvector integrations for fast semantic search capabilities.
Our Integration Process
Workflow Audit
We review your operations to identify tasks that can be automated or augmented with AI.
Data Provisioning
We structure customer records, clean raw text files, and configure vector databases.
LLM Pipeline Setup
Our developers configure agent logic, define prompt instructions, and connect third-party APIs.
Testing & Guardrails
We run testing scripts, configure safety guardrails to prevent AI errors, and launch integrations.
Service Technology Stack
Related Portfolio Work
AI & Automation SolutionsChatQA RAG Agent
An autonomous customer support AI agent trained on complex company record systems using Retrieval-Augmented Generation (RAG).
AI & Automation SolutionsDocuParse OCR
An intelligent OCR data parser pipeline that extracts financial metadata from documents.
AI & Automation SolutionsLeadGenie Agent
An AI outbound sales agent that qualifies and segments business leads autonomously.
What Our Clients Say
“MSA integrated an AI chatbot that handles 60% of our customer queries. It has significantly reduced support team workload.”
Gregory Hall
Customer Service Lead, PropHoldings Group
Service FAQ
AI & Automation Solutions
Primary Technologies
Target Industries
Ready to Accelerate Your Digital Transformation?
Contact our engineering team to map out your software specifications, calculate delivery timelines, and secure custom project estimates.